The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We can do custom and personalized orders. Send us a message and we can get back to you with a mock up for your approval. This may be slightly more than the listing price. Discounts are available for bulk orders.
Yes we do but we require your email address and CPF number in order to do so. There isn’t a place for this in Etsy so you will have to message it to us.
Gift wrapping and packaging are available for certain items but not all. Message me if you want this for a particular product.
If you have a question or a concern about sizing, shoot me a message and I’m happy to clarify.
Shipping costs right now are really high as well as fees associated with the store, products, advertising… it’s hard just starting out.
We put a lot of time, energy and creativity into our designs and we are providing unique one of a kind work.
I do end up giving a lot of what we make as gifts to residents, medical students and kids. We don’t make much of a profit doing this and that’s not why we do it. But eventually we want to be able to branch out and also donate profits to our favorite charities. We have started donating to the World Wildlife Fund.
Please support us in the start up phase and follow us on Instagram and message to join our email list to follow us wherever our storefront is.
Thanks for understanding!
Whenever possible I do try to use recycled and or biodegradable packing materials! Especially fragile items like glassware will be packed as best that I can and insurance will be required. You will have to submit a claim if the item arrives broken.